Shipping policy

All orders received by us are shipped subject to availability. Your order will be processed right away. If no one is available to take delivery from our couriers, a calling card will be left. If you do not contact the courier, a further two delivery attempts will be made. If the courier is still unable to deliver after this point the Goods will be returned to ‘Neat Products Ltd’. If you require re-delivery, ‘Neat Products Ltd’ reserve the right to charge additional shipping costs.

We aim for delivery within 5 working days although many orders are delivered ahead of schedule. For quicker delivery please contact us.

Every effort will be made to deliver these orders within the quoted delivery time however we are unable to guarantee dates.

We use 3 main couriers depending on the contents, size and location; DX, Eurotran and Interparcel.

We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfilment company or a full refund.

We may delivery outside the UK. Please contact us for more information.

If you are ordering a product from outside the UK the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.